1. Introduction
ZeLife Healthcare (“we,” “us,” or “our”) operates the website [zelifehealthcare.com] and is committed to protecting the privacy of our visitors and patients. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and health-related information.
2. Information We Collect
a. Personal Information
We may collect:
- Names, contact info (e.g., email, phone number, address)
- Demographic data (age, gender, etc.)
- Login or appointment booking details
b. Health & Medical Information
During consultations, diagnostics, or other services, we collect:
- Medical history, test results, diagnoses, prescriptions
- Radiology and laboratory reports
c. Usage & Technical Data
Automatically collected information includes:
- IP address, browser type, operating system
- Pages visited, time spent on site, referral source
- Cookies and similar tracking technologies
3. How We Use Your Information
We may use your data to:
- Provide and manage services (OPD consultations, pathology, radiology)
- Communicate updates, appointment reminders, health information
- Improve user experience and site functionality
- Comply with legal and regulatory requirements
4. Information Sharing & Disclosure
We may share your information:
- With healthcare providers or staff delivering your care
- With service partners (e.g., lab technicians, booking platforms), under confidentiality agreements
- As required by law (e.g., court orders, regulatory obligations)
- With your explicit consent
5. Data Security
We implement industry-standard technical and organizational measures to protect your data. However, no transmission over the internet is entirely secure—please be aware of that risk.
6. Data Retention
We retain personal and medical information only as long as necessary to fulfill the purposes outlined above, comply with legal obligations, and protect against claims.
7. Your Rights
Depending on applicable laws, you may have the right to:
- Access, update, or correct your personal information
- Request deletion or restriction of certain processing
- Object to or opt out of direct marketing
- Withdraw consent where applicable
To exercise these rights, contact us (see below).
8. Cookies & Tracking
Our website may use cookies and similar technologies for site performance, functionality, and improving user experience. You can control cookie preferences through your browser settings.
9. Links to Third-Party Sites
Our site may link to third-party services or platforms (e.g., social media). We are not responsible for their privacy practices. Please check their policies before sharing your information.
10. Children’s Privacy
We do not knowingly collect personal or health information from individuals under the age of 18. If you believe we have done so unintentionally, please contact us, and we will promptly delete that information.
11. Updates to This Policy
We may update this Privacy Policy periodically. Any significant changes will be notified via prominent notice on the site or email. Please review this policy regularly.
12. Contact Us
If you have questions or wish to exercise your privacy rights, please reach out to:
ZeLife Healthcare
First Floor, Plot No – 277/500, Damana, Chandrasekharpur, Bhubaneswar (751017), Odisha, India
Email: info@zelifehealthcare.com
Phone: +91 98618 16628 / +91 79787 89178